Carefy - Frequently Asked Questions

Frequently Asked Questions

What does MVA and DVA stand for?

MVA stands for Medical Virtual Assistant and DVA stands for Dental Virtual Assistant. You hire a MVA or DVA to take care of medical and dental administrative tasks that are time consuming and energy draining. MVAs and DVAs help increase providers’ time with patients, increasing overall experience, satisfaction, and revenue.

What is CareFy, Inc?

CareFy, Inc. is an innovative and solution-oriented outsourcing company specializing in providing secure, friendly, and knowledgeable Medical and Dental Virtual Assistant services tailored to your medical and dental practice. CareFy, Inc’s team stretches from San Diego, California to Hyderabad, India.

Why should I hire a Medical or Dental Virtual Assistant?

Hiring a virtual assistant offers numerous benefits, with the three most significant being a potential decrease in employment costs (up to 70%!), reclaiming valuable time in your day, and boosting productivity. By delegating your most repetitive and time-consuming tasks, you free up your brainpower to focus on tasks that only you and your employees can handle!

How can CareFy, Inc. help me and my team?

Wouldn’t you prefer you and your key employees to focus on improving the patient’s experience and not be buried under a pile of paperwork? Think of a CareFy, Inc. MVA or DVA as an assistant picking up admin tasks from your inbox that drain your teams’ time and energy. Less piles of admin paperwork means more time with your patients, taking care of their needs.

What kind of tasks can I have my CareFy, Inc. Medical and Dental Virtual Assistants do?

The possibilities are endless! Pretty much anything that can be done using a phone and a computer can be assigned to a CareFy, Inc. Virtual Assistant. Our skilled and highly trained CareFy, Inc. Assistants have experience managing appointment scheduling, handling patient inquiries, processing billing documentation, insurance verifications, prior authorizations, eligibility, and much more.

How is my patient information protected?

Protecting patient information is a top priority. Our virtual assistants adhere to strict HIPAA compliance standards and undergo regular training to stay updated on the latest security protocols and best practices. While many virtual assistants at other companies work from their homes, we require all our Medical and Dental Virtual Assistants to work from our protected offices. We also use secure communication and data storage systems to always safeguard sensitive information.

Are CareFy, Inc.’s MVAs and DVAs familiar with electronic health records (EHR) systems?

Yes! Both MVAs and DVAs are well-versed in using EHR systems, ensuring seamless record-keeping, client communication, and data management.

Why do Office Managers prefer working with CareFy, Inc. over other virtual assistant organizations?

Office Managers appreciate that CareFy, Inc. works closely with them to understand their workflow and pain points, aiming to make their lives easier. This allows Office Managers to focus on ensuring the business side runs smoothly while doctors and dentists focus on their patients.

Can I choose the hours and frequency of virtual assistance services?

Yes! Our Virtual Assistants are available from 6 am PST until 3 pm PST, with flexible scheduling options to accommodate your practice's specific needs. Whether you need assistance daily, a few times a week, or on an as-needed basis, we can tailor our services to fit your schedule.

Can I communicate directly with my assigned virtual assistant?

Yes, you can! During onboarding, you will meet your MVA or DVA, and you will have direct access to your assigned virtual assistant(s) via phone, email, or secure messaging platforms.

How much does CareFy, Inc. Virtual Assistants' services cost?

CareFy, Inc.'s pricing is competitive, with potential savings of up to 70%. For a personalized quote, contact us to discuss your needs, and we'll provide a detailed proposal based on the services and support you require.

How can I get started with CareFy, Inc.’s Medical or Dental Virtual Assistants?

Getting started with CareFy, Inc. is easy! Reach out to us through our website and answer a few questions to help us address your specific needs. We'll work with you to create a customized virtual assistance plan that fits your practice's unique requirements.

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